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PRIVACY POLICY

Your Personal Information

Therapy 121 takes Privacy & Confidentiality very seriously. This Privacy Policy outlines the type of information we collect and what we do to ensure it remains confidential. Therapy 121 believes in protecting the personal information that you provide us with. We also believe that everyone should be able to use our site with ease regardless of any visual impairments.

Privacy

Therapy 121 believes in protecting the personal information that you provide us with.

We are committed to complying with the following seven principles:

- What personal information we collect about you.
- Who is collecting this personal information.
- How the information we collect about you is used.
- With whom might the information be shared.
- What choices we provide you with regarding the collection, use and distribution of the information.
- The kind of security procedures that are in place to protect the loss, misuse or alteration of information under the control of Therapy 121.
- How you can correct any inaccuracies in the information.

If you have any queries regarding this statement, you should first contact [email protected] by email.

IP Addresses and Cookies

We may collect information about your computer, including where available your IP address, operating system and browser type, for system administration.

We may use ‘cookies’ to monitor how people use our site. Most websites use cookies. They help us to understand how our customers and potential customers use our website so we can develop and improve the design, layout and function of the sites. We may, for example, use cookies to store registration information so that you do not have to provide it to us on subsequent visits.

A cookie is a piece of information that is stored on your computer’s hard drive which records how you have used a website. This means that when you go back to that website, it can give you tailored options based on the information it has stored about your last visit.

If you do not want us to use cookies in your browser, you can normally set your browser to reject cookies or to tell you when a website tries to put a cookie on your computer. However, you may not be able to use some of the products or services on our website without cookies.

For information about how to disable cookies in your browser please visit the About Cookies website.

The Principles

We collect and process personal information from you at various stages throughout our website, for reasons including answering your enquiries, ensuring that content from our site is presented in the most effective manner for you and for your computer, to notify you about changes to our websites (including services and products), providing you with confirmation emails, and carrying out our obligations from any contracts entered into between you and us. We also collect and process details of your visits to our site and the resources that you access.

At each stage, you will be able to see what information we ask from you, such as your name and contact details, and information relating to your specific enquiry. If you contact us otherwise than via our website, we may keep a record of that correspondence.

Therapy 121 is the Data Controller that collects information about you.

The information we collect about you is used solely for the purposes for which it was provided. We will only use it for additional purposes (such as marketing) if we have received your prior consent to do so.

The information you provide us with may be shared confidentially with employees in Therapy 121 , in order to deal with your enquiry or request.

We will not share your information with any third parties other than when we are legally obliged to do so.

It is entirely up to you as to whether or not you choose to provide us with any personal information. If you choose not to, we simply may not be able to assist you.

We will not sell your information to any third party.

When you enter personal details on our website, you will be entering these details within a secure environment.

We use SSL (Secure Socket Layer) encryption to protect the details you send us

In most web browsers, a padlock symbol appears at the bottom right, indicating when you are in a secure environment. Also, the ‘http:’ at the beginning of the website address changes to ‘https:’ with the ‘s’ indicating that you are in a secure environment

Under the Data Protection Act 1998 you have the right, for a fee, to ask us for a copy of the information we hold on you, and to have any inaccuracies corrected or removed. To do this, please either contact us by email at support@therapy 121.com.

We may disclose your personal information to third parties:

If we are under a duty to disclose or share your personal data in order to comply with any legal obligation, or in order to enforce or apply our Terms and Conditions (as defined below) and other agreements; or to protect the rights, property, or safety of Therapy 121, our customers, or others. This includes exchanging information with other companies and organisations for the purposes of fraud protection and credit risk reduction.

Where we store your Personal Data

The data that we collect from you may be transferred to, and stored at, a destination outside the European Economic Area (“EEA”). It may also be processed by staff operating outside the EEA who work for us or for one of our suppliers. Such staff maybe engaged in, among other things, the provision of information you have requested. By submitting your personal data, you agree to this transfer, storing or processing. We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this privacy policy.

Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our site; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.

Concerns or Queries

If you have any other concerns or queries, then we would be delighted to be able to help you. Simply contact us by email at [email protected], and we shall endeavour to resolve your query as swiftly and efficiently as possible.

In addition to this privacy policy, we have a ‘Terms & Conditions’ policy relating to the usage of our website. This can be viewed by clicking on ‘Terms & Conditions’

Any changes we may make to our privacy policy in the future will be posted on this page and, where appropriate, notified to you by email.

Accessibility

At Therapy 121, we understand that our website needs to be accessible to all users, including those who may be partially sighted.

For your information, we have provided a few pointers below on how to get the most out of this site, particularly if you are using a screen reader or certain types of technology.

Accessible design

Internet users who are partially sighted find websites difficult to use simply because of the way they were constructed. This website has been designed to be as user friendly as possible and to be compatible with certain technology, including screen readers.

Responsive design

This website has been built using ‘Responsive Web Design (RWD)’, an approach that provides an optimal viewing experience across a wide range of devices. Therefore, this website will automatically tailor the page layout to best suit your viewing device.

Web Standards Compliance

We aim to make all our pages W3 compliant and always strive to follow best practice guidelines wherever possible when it comes to website accessibility.

Feedback

If you have experienced any difficulties with using our site, please help us provide you with a better experience on your next visit by leaving feedback. Please include details of your issue and the device that you were using.

Please confirm that you agree to our privacy policy

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TERMS & CONDITIONS

The use of the Online Counselling Services by a person (you) is subject to these terms of service. These terms of service contain important information, including warranty disclaimers and limitations of liability. Your use of the Online Counselling Services constitutes acceptance of these terms of service.

Limitation of liability

Subject to the consumer guarantees provided for in consumer protection legislation, Therapy-121 exclude all liability for any loss, damage, claim, cost or expense whatsoever arising out of or in connection with these terms, the Counselling Website, the content of the Counselling Website and the Online Counselling Services.

Access and communication

Therapy-121 do not warrant that you will have continuous access to the Online Counselling Services. Therapy-121 will not be liable in the event that the Counselling Website is unavailable to you due to computer downtime attributable to malfunctions, upgrades, preventative or remedial maintenance activities or interruption in telecommunications supply. You are reminded that if the Online Counselling Services are unavailable, you may access counselling services by telephone on US 001-415 590 9735 or if it is an Emergency, please call the emergency services in your country. You can find these numbers by clicking this link.

Payment

Payment is normally made at the end of each session, or paid in advance for a set number of sessions. Cheque or cash are the only forms of payment we currently accept, though this may change in the near future in the event of an online payment system being implemented. The therapist will endeavour to give you as much advance notice as possible in terms of holidays or of any other need to cancel a future appointment.

Cancellation and missed session policy

If you are unable to attend your appointment please let us know as soon as possible. The required notice for cancellation is 48 hours. Where there is less notice, or if you fail to attend your appointment, the full fee will be charged. We hope clients appreciate that it is rarely possible to fill these appointments at such short notice which is why we are obliged to charge for the Therapist’s time.

Confidentiality

Confidentiality is an integral part of counselling and psychotherapy and is seen as essential to building the therapeutic relationship and ensuring the client’s sense of safety. The therapeutic process encourages the client to be as open and honest as possible and inevitably personal experiences and sensitive information is disclosed. It is vital therefore that the client can trust that everything discussed will remain completely confidential. All information will remain confidential unless both the client and therapist agree to discuss something with a third party. The only circumstance where confidentiality might be broken would be if there was a serious risk to the client’s life or if another person’s life was at risk; alternatively, in the rare instance where the therapist was liable to civil or criminal court proceedings if they did not disclose client information. If at all possible this would be discussed at length with the client beforehand and everything would be done to safeguard client confidentiality despite.

Handling of personal information

Therapy 121 holds all records securely and ensures the utmost confidentiality in the treatment of any information held about its clients. No information will be disclosed without the client’s written permission, except under certain rare legal circumstances (e.g. Child Protection). Our counsellors strictly subscribe to the BACP Code of Ethics for Counsellors and Psychotherapists. All of our professional Coaches strictly subscribe to the ICF code of Ethics. Our Holistic Therapies strictly subscribe to our own Practice Policy. All Associates working at Therapy 121 practice are fully insured for professional liability and maintain regular supervision for all client work undertaken. We have an access to Records policy and comply with the Data Protection Act 1988.

Disclaimer

The content on the Therapy 121 website is intended for information only. Whilst utmost care has been taken in the writing the information presented on the website we cannot guarantee its usefulness or accuracy. We accept no responsibility for any decisions made and accept no liability for any loss or damage based on the information found on this website. Anyone using information offered on this website does so at their own risk and will be considered to have taken full liability and responsibility for any damage or injury arising from its use.

Website license

Therapy 121 grants you a non-exclusive and non-transferable licence to use the information on the Counselling Website for your own personal use subject to the restrictions specified in, Prohibited Uses”. You may not download (other than page caching) or modify the Counselling Website or any portion of the Counselling Website.

Prohibited uses

In using the Online Counselling Services you must not:

engage in any commercial activity including marketing, advertising or commercial promotion of goods or services, data mine or use robots or other data collection methods; impersonate or falsely claim to represent a person or organisation; defame, abuse, stalk, harass, threaten or otherwise violate the legal rights of others, including without limitation, rights relating to privacy and publicity; post, link to, or otherwise communicate or distribute any inappropriate, profane, defamatory, infringing, obscene, indecent or unlawful material or information, or otherwise use the Online Counselling Services in a manner which is unlawful or would infringe the rights of another person including any intellectual property rights;or post, link to, or otherwise distribute any information, material or item which contains a virus, trojan horse, worm or other harmful or disruptive component.

Email Preferences

Therapy 121 may from time to time email you in order to inform you of changes to our services, keep you up to date with mental health news and inform you of our Therapy 121 special offers. You can unsubscribe at anytime.

Termination

Therapy 121 may at any time immediately terminate your access (including restricting access) to our Website or any feature of our Website for any reason (including due to your breach or alleged breach of these terms of service) in its sole discretion and without prior notice. Any limitations of our liability survive such termination.

Jurisdiction and law

These terms of service are governed by and must be construed in accordance with the laws of the Great Britain. You submit to the non-exclusive jurisdiction of the courts of Great Britain in respect of all matters arising out of or relating to these terms of service, their performance and subject matter.

Severability

Each provision of these terms of service is severable from the others and severance of a provision will not affect any other provision.

Changes to the Online Counselling Services and Counselling Website

The Counselling Website is subject to change at any time without notice and may contain errors.

Therapy 121 may from time to time review and update these terms of service to take account of new laws, regulations, products or technology. Your use of our Online Services will be governed by the most recent terms of service posted on this Website. By continuing to use Therapy 121 Online Services, you agree to be bound by the most recent terms of service.

Contacting us

If you have questions about our Online Services, our Website, these terms of service or the Therapy 121 Privacy Policy, please contact us at: [email protected]

Personal information is information or an opinion, in any form and whether true or not, about an individual whose identity is apparent or can reasonably be ascertained from the information or opinion. It includes your name, age and gender, as well as your sensitive information (which includes health information and ethnic origin).

Collection, Use and Disclosure of Your Personal Information

We will only collect and use your personal information to provide you with our Online Services, including to: provide you with information and referrals; manage our ongoing relationship with you (including if you contact the contract information provided by us); resolve any legal and/or consumer complaints or issues; and comply with our legal obligations to report a risk of harm to you or another person.

We will only collect your personal information directly from you, or a person authorised by you to provide this information on your behalf In order to carry out the purposes listed above, we may disclose your personal information to persons or organisations such as:

other parties who we refer you to for further assistance such as a local counsellor. We will only provide your personal information to these people with your express consent; and other parties to whom we are authorised or required by law to disclose such information, such as government authorities or emergency services.

We will need to disclose your personal information to the relevant authority if we become aware that: there is a child or young person at risk of harm. This includes physical, sexual, emotional, psychological abuse or neglect; or there is a serious risk of harm to you or another adult person. We will always seek to inform you that we plan to take this action. In these situations, we will need to disclose your personal information to the relevant authority, which may include community services or emergency services such as the police, ambulance, child protection or mental health services.

Your IP Address

Therapy 121 may collect information about your computer, which may include your IP address (a number assigned to your computer when you register with an Internet Service Provider). If we are concerned that there is a child or young person at risk of harm or there is a serious risk of harm to you or another adult person, we may provide your IP address to the police.

Access to Your Information and Contacting Us

Therapy 121 will allow you to access and correct personal information we hold about you, as required by law. We may refuse to provide you with access to your personal information if, amongst other things, there may be a risk of harm to health, life or safety as a result of making the information available.

Parental Consent

If you are under the age of majority for your State or Country you must have written permission from a legal parent or guardian.

BACP Counsellors

Our Professional BACP Counsellors are fully licensed under United Kingdom Government regulation and members of and accredited by the British Association of Counsellors and Psychotherapists (BACP). If you are working online with any of our BACP counsellors in the USA, you are agreeing to work under a private arrangement as BACP Counsellors are not licensed to work with clients in the United states of America. A signed agreement must completed before services can commence. If you have any question regarding this, please contact [email protected]

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