Welcome to Therapy 121 and your free consultation!

We are delighted that you had decided to talk with a Therapy 121 Counsellor.  This is the most important first step to getting the help you need. 

Your intial consultation is free and lasts usually between 10 and 15 mins.  This allows your practitoner to assess your needs and gives you an opportunity to get a sense of the practitioner and decide if they are a good fit for you.  Further sessions last 50 mins and are charged according to the individual practitioners rates & packages. You will find these rates on each individual practitioners profile page, select “Our Team” and check out their profiles. Rates are usually £55.00 or $70.00.

You will already have been sent an appointment date & time, the name of your Counsellor and their contact details.  If you have not received this, then please contact: [email protected]. 

Please note:  Your appointment time is based on your time zone and a correlating time will be sent to your counsellor based on their time zone. To ensure a successful connection, it is always advisable to add your coach to skype at least 2 hours before your appointment. This will confirm that you will be attending and ensure that you are connected prior to your appointment time.

Steps before your session.

Step 1: Your counselling confidentiality and working agreement is essential. Please download your counselling agreement. Counselling Agreement  
 

Step 2: We invite you to carefully read this agreement, please complete, electronically sign, and send back to your Counsellor via email at least 24 hours before your session.
 

Step 3: Please add your Counsellor to your Skype, WhatsApp, Facetime or Google Hangouts account in advance, in order to ensure correct connectivity and a smooth, uninterrupted session on the day. Once your Counsellor has accepted your request, they will usually leave you a message to confirm the connection. 
 

Step 4: At the time of your session, your Counsellor will always text you on your chosen video call platform to ask if you are ready to start your session. 
 

Step 5: Your Counsellor will video call you to begin your session. 
 

If you cannot make your first session, please give the Counsellor as much notice as possible.  

 
We look forward to supporting you. You are no longer alone.  The Therapy 121 team